Sales Order Administrator

What we offer

• We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
• You’ll work in a sales order team which is known for its excellence in delivery.
• We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you.
• We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
• We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
• We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
• We give our employees outstanding benefits that allow you to make strategic choices for you and your family.

Highly successful Sales Order team, seeks a skills Sales Order Specialist to work closely with our sales organization in preparing and validating license & support deals (not renewals) for submission to Order Service Coordinators. You’ll serves as a single point of contact for field sales, operating independently and providing support to other team members when needed. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.

As a Sales Order Specialist you’ll be responsible for:

• Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.
• Providing Legal Level 1 support and generate contractual agreements.
• Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission.
• Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.
• Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures.
• Ensure all orders are submitted on a timely basis according to established order submission deadlines.
• Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Siebel to support order management.
• Provide support and assist in the resolution & clarification of order information, invoicing, collections and passwords. 
• Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support to our EMEA Sales Team.
• Proactively acts to understand customer needs and identify solutions to nonstandard tasks/queries.
• Takes action to monitor and control costs within own work horizons. - Identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions.
• Shares own experience/ knowledge with others; provides guidance and support to less experienced colleagues.

To be a successful Sales Order Specialist, you’ll need to: 

• Must possess strong attention to detail, accuracy and completeness with regard to all processes. 
• Must have a proven ability to work collaboratively and courteously with others to obtain all required documentation necessary to perform and realize revenue on license sale.
• Must have the ability to work remotely and use escalation process.
• Clear and grammatically correct verbal and written communication skills are required.
• Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.
• Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.
• Working knowledge of Oracle, SFDC and financial operations processes. 
• Working knowledge of Office suite Application. - Intermediate-level experience with Business Objects is a plus.
• Working knowledge with Communication Tools such as Phone, messaging, Chat, Share applications.
• Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
• Ability to work on multi transaction within a range of complexity.
• Strong communication skills, both written and verbal.
• Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.
• Create an informal network within team and other BMC departments.