Uses strong product development experience to work on BMC products and solutions. Along with feature development and research, also responsible for addressing critical customer escalations and providing timely resolutions and/or hot fixes. Provides technical help and expertise to field engineers, product support, and customers who are diagnosing, troubleshooting, repairing and debugging complex systems and/or software. Participates in module design with particular focus paid to the production of high quality, portable, maintainable and BMC standards compliant software. Provides design and requirement inputs to product architect in support of aforementioned goals. Works as a team member who is passionate about quality and demonstrates creativity and innovation in enhancing the product, with excellent problem solving, debugging, analytical and communication skills. Understands real world deployment and usage scenarios from customers and product managers and translate them to product features that drive value of the product. Works with other internal groups like QA and technical writers through the development cycle. Able to quickly learn new languages and technologies as required for a successful project delivery. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Critiques the initial problem analysis and ensures that all documentation necessary for problem resolution is available in a timely manner. Reviews and monitors the problem status data to ensure sufficient back up for the support team. KNOWLEDGE, SKILLS, AND ABILITIES: Creatively solves complex tasks by applying judgement to select the best approach to achieve desired outcomes. Understands how function and role contribute to business goals. Collaborates with others both within the discipline and on cross-functional teams. Plans and completes assignments independently with little supervision. EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent with a minimum of 5 years of professional experience OR advanced degree with 3 years of experience required. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.