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Senior PreSales Engineer - ITSM

LOCATIONS:

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Highly successful and geographically disperse Presales team, seek a Solution Engineer to work closely with our sales team and enterprise customers to determine how we can best serve their unique needs through creating awareness of our products.  This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients and new logo accounts. 

Key responsibilities include 
  • Provide technical support throughout the sales cycle to drive opportunities.
  • Delivers and customizes technical presentations on BMC products. 
  • Builds new presentations for use by sales and other software consultants. 
  • Explains product capabilities, limitations and implementation.  Can describe technical tradeoffs and implementation alternatives.
  • Actively participates in sales calls involving complex technical requirements or multiple hardware platforms.
  • Identifies and develops innovative solutions to customer requirements. 
  • Focuses on large or complex sales opportunities requiring complex solutions.
  • Writes trial plans for prospective clients. Provides technical support to these clients. Monitors progress of the client in using the product. Keeps the account team informed of the trial status.
  • Identifies and resolves technical and business problems with the trial. Makes recommendations to terminate trials when necessary. 
  • Provides demonstrations and presentations for BMC Seminars and Tradeshows. Performs necessary equipment set-up and installation.
  • Researches composes and delivers responses to RFPs. Interacts with clients to clarify requirements. 
  • Reviews RFP responses for technical accuracy.
  • Installs solutions at client sites as part of proof of concept or pilot.

To be a successful Solution Engineer, you’ll need 
  • Ability to communicate technical and business information to a varied audience (technical and non-technical customers).
  • Technically savvy and bias towards ITSM/Service Support/ITIL
  • Experience working on our flagship ITSM portfolio:- BMC Remedy, Remedy OnDemand, BMC Discovery (ADDM) or any of our competitors’ products is highly advantageous
  • You have a value based consultative approach, in which you can adopt and articulate the value of our solution to address the customer’s challenges. 
  • Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
  • Analyse customer needs through research and troubleshooting followed with recommending a solution. 
  • Excellent interpersonal relationship building skills.
  • Strong problem solving and analytical ability.
  • Substantial experience working in an enterprise-type software consulting, implementation, support or training experience a major plus.
What we offer
  • We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
  • You’ll work in a Presales team which is known in the industry for its excellence in delivery.
  • We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you.
  • We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
  • We’re a meritocracy, and we offer promotion opportunities based on performance, not politics.
  • We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
  • We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
  • We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
*LI-JC1
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
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