Lead Business System Analyst

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

BU Description:

Business Enablement Group manages the relationship between IT and the business.  BEG routinely elicits requirements, architect solutions, then builds business cases for new business functionality.  They gather requirements and run User Acceptance Testing with the business for approved projects.

Primary Roles and Responsibilities:

This position is expected to understand, propose, educate, support and help implement new business processes through business operations and new systems for the Back Office customers. 

Work closely with IT development and business teams to prioritize Monthly Maintenance and project work for the New Renewal release train within the Back Office area

Understand complex business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the existing framework

Ensure customer success through strong customer service skills and understanding of the customer’s goals and objectives

Using business process engineering techniques, develop technical solutions and management processes to achieve overall objectives by means of implementing global systems or enterprise-wide solutions, using the company's or a third-party's hardware/software products

Develop wireframes, flowcharts, swim-lanes to detail and explain business workflows

Analyze complex business problems to be solved with automated systems that are cost effective and meet user requirements

Plan and execute unit, integration and user acceptance testing

May lead cross-functional linked teams to address business or systems issues.

Support data conversions; local system rollouts; exercise any required project management and execute all work in alignment with the company's systems plans. 

Experience/ Qualifications:

Must be detailed oriented with a strong work ethic. A strategic and analytical thinker with strong communication skills, the ability to self-manage, multitask, prioritize, and work across teams is critical.

Qualifications:

• Bachelor’s Degree preferred
• SFDC Admin certification or demonstrable experience with SFDC
• Experience with custom or standard Oracle eBusiness Suite application
• A minimum of 7 years working on professional project teams
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, flowcharting tools)
• Proficient in Rally or other agile management tool
• Strong organizational skills
• Knowledge or experience with back office processes including order management, product distribution, and contract automation and management
• Travel requirements less than 10%.
• No direct management responsibilities.